Active Listening Training - Sydney

Active Listening Training Sydney

Course Outline

Overview

As someone who has spent years watching Australian businesses change for the better as a result of better communication, I can tell you that successful teams versus dysfunctional ones is often driven by one simple skill, listening. I'm talking about the listening that is not waiting for your turn to speak, but the kind of active listening that brings you into connection and understanding.

This 1 day intensive training is for busy Australian cutting edge Professionals who want to REALLY LISTEN to others. Whether you're facing tough clients in Melbourne, overseeing multicultural teams in Brisbane or juggling tricky stakeholder relations right here in Sydney, this course will teach you the techniques you need to turn any conversation around.

I have created this program after seeing numerous workplace disputes that could have been avoided through better listening. From a Perth based mining Company that nearly lost a huge contract due to a lack of communication, to a tech startup operating out of Adelaide that saw a star team member walk out the door because their boss simply didn't listen, these stories show why active listening is more than a good to have, it's a must for business success.

Curriculum Based Learning Outcomes

Upon completion of this course, students will be able to:

Professional Communication Competencies:

Express advanced active listening skills in workplace dialogues

Recognise and interpret nonverbal cues accurately

Use questioning techniques to promote discussion and solve problems

Skilfully navigate emotional conversations with poise and professionalism

Relationship Building Skills:

Establish stronger connections with co workers, clients and clients through active listening skills

Establish safe spaces for others to feel heard and valued on a psychological basis

Handling tough discussions without getting defensive or reactionary

Build trust with good communication through occasional, regular and frequent contact

Conflict Resolution and Problem Solving:

Listen and calm tense situations down effectively

Take it all in before you step up and have your say

Promote good discussion in team meetings and one on ones

Turn complaints into opportunities for growth and connection

What You Will Learn

Foundation Skills for Effective Listening

Why do so many of us have trouble listening? (And how can we get better?)

Decoding between hearing, listening, and comprehension

Tricks to Keep Present and Focused During Conversations

Techniques to control internal distractions and mental noise

Reading Between the Lines

Reading body language, tone, and subtext

Knowing when someone is hiding something relevant

Cross cultural communication in a diverse Australian workplace

Decoding the true message of complaints and concerns

Advanced Questioning Techniques

Encouragement to express oneself more, such as through open ended sharing

Clarifying questions that prevent misunderstandings

Penetrating inquiries that reveal the real issues

Follow ups and prompts that show understanding

Practical Application in Real Scenarios

Customer service encounters with irate or confused customers

Team meetings in which ideas need to be exchanged between parties

Performance conversations that are sensitive and require skill

Effective communication with cross departmental collaboration

Building Your Personal Listening Toolkit

How to remember your most important conversations

How to offer feedback that proves you're really listening

How to follow up on conversations successfully

Self evaluation tools to enhance listening skills on an ongoing basis

Interactive Learning Approach

This is not a lecture based class where you will be lectured at for hours. We'll give you role playing exercises developed from real Australian workplace scenarios, group discussions where you can share your own challenges, and practical activities to help you put into practice what you're learning. You will walk out feeling confident in your new abilities, because you will have practised them in a supportive environment.

Summary

Even though active listening is the core of every successful business relationship, it's seldom taught in an easy, instantly applicable way. This course fills this gap by giving you concrete tools that you will be able to use from the first day. Whether you are working with a team, serving customers, or cooperating with peers, these skills will keep you connected with others, help you avoid miscommunication and foster a beneficial and enjoyable work environment.

Australian business is now very much about collaboration, innovation and staff engagement. Communication training and other development can provide significant returns in terms of productivity, employee and customer satisfaction. This training provides you with the resources to be a part of the positive change in your workplace.

And most importantly, you'll find that people are more likely to share ideas, give candid feedback, and collectively pursue shared objectives when they feel genuinely heard. That's the sort of workplace culture that powers real business results.