Communication Training - Sydney
Communication Training - Sydney
Course Outline
Overview
G'day! I'm Dr Marcus Clarkson, and I’ve realised something after twenty-five years of working with Australian businesses. Because the number one challenge which I see in every single industry – from mining companies in Perth through to tech startups in Sydney - is not technology, it’s not competition – hell, it’s not even funding. It's communication.
You know that feeling when you leave a meeting, thinking all parties are on the same page, only to realize a week later that half the team believed something entirely different? I've been there too. When I started, I just assumed I was smart enough. I also learned the hard way that a great idea is worth nothing if you can’t communicate it in a clear manner.
This isn’t a course for learning corporate jargon or fancy presentation tricks. It’s about mastering the practical communication tools that will make your workday run more smoothly, your relationships stronger and your career more rewarding. Whether you’re explaining a budget to your board or resolving a workplace dispute, how you say something often matters more than what you say.
Learning Outcomes
At the completion of this training, the trainee will be able to:
Craft clear, concise messages that are heard the first time, making follow-up questions and confusion a thing of the past
Adjust interpersonal approach to suit the temperament, attitudes and behaviors of others, even in challenging situations or workplace contexts.
Handle challenging conversations with ease and keep on good terms with people at work
Give positive feedback that inspire, not break your employees down
Be able to articulate your data driven insights effectively through e-mails, meetings and presentations
Interpret non-verbal signals and complement with body language the spoken messages
Be smart about questioning that is revealing and sparks productive conversation
Resolve misunderstandings before they develop into larger workplace problems.
What You Will Learn
Session 1: Fundamentals - Getting Your Message Across Get the basics of good communication. We will include tips on creating quality, insightful content that will engage readers. You'll understand why some people are quick to "get it" but others seem to need a constant explanation.
Session 2: Reading the Room – How to Adapt Your Style Learn how to flex your communication style, from who you are talking to and what situation you are in. We’re going to get into various types of people and how to relate to them appropriately.
Session 3: Making Hard Conversations Easier Learn the tools to confront difficult issues without breaking relationships. You’ll discover how to tell someone they’re underperforming, break bad news to someone or fire an employee without coming across as unkind — there are very little resources out there about how to do these things with dignity.
Session 4: Effective Feedback Learn how to deliver feedback people can use and not take personally. We’ll address both how to give and to receive feedback to pull together — rather than pull apart — a working relationship.
Session 5: Digital Communication Mastery Cut through the clutter of email, video calls and other digital communication tools. Practice being clear and professional without being cold, and how to avoid many digital communication blunders that might be causing you unnecessary drama.
Session 6: Non-Verbal Written: Learn about body language, tone and presence when trying to get your point across. You'll discover how to make your verbal and non-verbal language match for the greatest impact and to be more authentic.
Session 7: Strategic Questioning and Active Listening Learn the art of asking questions that bring you the information you need and listening in ways that make people feel truly heard and valued.
Session 8: Comunication is Conflict Management See how we can handle the breakdown of communication and become resolution partners, resulting in a more harmonious and more productive work environment.
Summary
After working with hundreds of Australian businesses and their staff, I can tell you categorically that it is communication which makes the difference in good careers and great careers. It's not just about speaking better - it's about connecting better, comprehending better, and making sure you get better results in every interaction you're in.
The tools and strategies you get in course are actionable, tried and true. You will emerge with tools you can use the same day to better connect with colleagues, clients and anyone else in your professional orbit.
What's most significant, however, is you'll eventually find that when the lines of communication are open, work is more joyful, relationships grow in strength and new avenues become available to you in ways that were never envisioned. That’s the true magic of effective communication - it doesn’t just impact the way you work, it impacts the amount you enjoy the work you do.
Time: 2 days (16 hours in total)
Format: Walking and practical exercises in the workshop halls.
Location: Sydney CBD
Up to 16 participants to allow for individualized attention